Gabrielle Lawson 5840 Cameron Run Terr. #508 Alexandria, VA 22303 Phone: 703-960-4507 E-mail: tarlingen@earthlink.net

Education: Computer Learning Institute--Annandale, VA -- Aug. 1999 - Dec. 1999 Microsoft Certified Systems Engineer Program Estimated Date of Certification: June, 2000 Microsoft Certified Professional: October 30, 1999 Relevant Courses Implementing and Supporting Windows NT Workstation 4.0 -- passed October 30, 1999 Implementing and Supporting Windows NT Server 4.0 – passed November 13, 1999 Windows NT Server 4.0 in the Enterprise-- passed December 11, 1999 Networking Essentials Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 Implementing and Supporting Microsoft Internet Information Server 4.0 The George Washington University - Washington, DC -- Aug. 1996 - Dec. 1998 Master of Arts in Museum Studies (GPA: 3.88) Focus: Collections Management Academic Core: History Southwest Missouri State University - Springfield, MO -- Aug. 1990 - May 1994 Bachelor of Arts History with a minor in Creative Writing (GPA: 3.94) Summa cum laude in the Honors College Skills Computer Skills: OS: IBM PC: DOS Windows 3.1, 95, 98, NT Workstation and Server. Hardware: Self-taught. Installation of motherboard, CPU, cards, and peripherals. Applications: Corel Office vers. 6, 7, 8, 2000, MS Office 97 & 2000, PageMaker 5.0, MS Access 97 & 2000 Internet (e-mail, WWW, HTML pages, Unix commands): Telnet, Netscape Communicator, Netscape Calendar, Internet Explorer. Member: HTML Writers Guild Typing: 60+ wpm. Language Skills: French (5 years), German (2 yr.), Czech (1 yr. + current study), and Sign Lang. (1 yr.) Self-Education: Hardware: Build PC from motherboard and CPU to peripherals. Have installed motherboards, CPUs, power supplies, video cards, modems, sound cards, tape drives, CD Rom drive, floppy and hard drives, Zip drives, scanners, printers, video cameras, microphones. Software experience: MS Office, Corel Office (var. vers.), Dragon NaturallySpeaking, PhotoSuite, Quicken, Norton SystemWorks, numerous other programs, Web Pages: HTML coding with text editor (preferred) as well as MS Word, Symantec Visual Page, etc., beginning JavaScripting. Work Experience: Cellular Telecommunications & Internet Association -- Washington, DC - September 2000 - May 2001 Help Desk Manager -- Full Time Supervision of Help Desk Assigning Help Desk Requests Servicing Help Desk Requests Supervising new computer setup Inventory Database setup and maintenence Supporting Windows 95, 2000; Microsoft Office 97, 2000; Netscape; Internet Explorer; Blackberry; etc. New employee orientations. Aiding Network Administration: setup of new accounts, maintenance of Postmaster account I-Connect, Inc. -- March 2000 - September 2000 Integration: Network Administrator at Electronic Warfare Associates, Inc. Crystal City/Arlington, VA [Idris Grant (703)404-0583] -- Full-time -- $39,000/year Novell 4.x network administration and troubleshooting, including diagnosing network connectivity issues, maintaining the server and user accounts. Troubleshooting PC hardware and software, including correcting printer jams; installation of new computers, hardware, and software; supporting Windows 95, 98, Groupwise, Netscape, MS Office 2000; supporting PalmPilots. Recording all tasks in Access 2000 database. General training of all supported software as requested. The George Washington University - Elliott School of International Affairs - Washington, DC -- August 1999 - March 2000 Local Support Partner [Millie Christensen (202) 994-7049] - 20 hours per week. $15/hour Troubleshooting PC hardware and software, including diagnosing network connectivity issues, correcting printer jams, replacing hard drives, installation of PC cards, installing new computers, supporting Netscape, MS Office, and Windows 95, 98. Recording all trouble calls and solutions in Access database. Y2K assessment of all computers in the school, including patching 95/98 and MS Office, investigating 3rd party software and giving recommendations, maintaining Access database of all computers and their upgrade needs. Network account administration in Novell Netware 4.x environment. The George Washington University - The Columbian School of Arts and Sciences - Washington, DC -- March 1999 - Jan. 2000 Research Assistant [Rick Fountaine (202) 994-8096] - 20 hours Troubleshooting PC hardware and software, including diagnosing network connectivity issues, correcting printer jams, replacing hard drives, installation of PC cards, installing new computers, supporting Netscape, MS Office, and Windows 95, 98, NT. Recording all trouble calls and solutions in Remedy database. Technical Writing: Developing and maintaining RA Help Web pages, RA listserv. Y2K assessment of several departments, including patching Windows 95/98 and MS Office. Aiding and training professors, staff and deans in the use of their computers for resources and research, including instruction in Web page development with MS Word and Netscape Composer. George Washington University - Museum Studies Program - Washington, DC -- May 1999 - June 1999 Administrative Assistant [Ildiko DeAngelis (202) 994-4204] - 20 hours per week, $11/hour Maintaining Access databases, Museum Studies web page and listserv scanning photographs and documents for web page and online courses Word processing as needed with MS Office, including mail merge with Access databases. Answering phones, providing information about department, opening and organizing mail. Help Unlimited, Inc. - 1634 I St. NW, Washington, DC (202) 296-0200 -- Sept. 1996 - June 1998; Aug. 1998 - Aug. 1999; Jan. 2000 - Mar. 2000 Clerical/Secretarial Temp Word processing (MS Word, WordPerfect), database creation (MS Access)/data entry (various), answering telephone, filing, copying, etc. Leadership Positions Sears, Roebuck, and Co. - Antioch Shopping Center, Kansas City, MO -- Aug. 1995 - Feb. 1996 Manager’s Assistant/Sales Associate - 40 hours per week, $5.40/hour Scheduled departmental employees' hours, attended staff meetings, trained another sales associate. Maintained computerized inventory of lingerie department. Opened lingerie and women's clothing depts. 4 days a week. Closed depts. 1 day per week. Gymnázium Duchcov - Masaryková 12, 419 01 Duchcov, Czech Republic -- Sept. 1994 - July 1995 English Teacher - 30 hours per week, equivalent of $200/month Created lesson plans and taught English conversation classes for students aged 11-18. Created lesson plans and taught English grammar class for students aged 15-16. Evaluated student progress. Additional Information References